Andrew Giffen
Director of Product at a global compliance SaaS company. I run the largest business unit and personally ship the production AI systems inside it. A decade in regulated industries. Toronto.
Work
Half the enterprise customer base, off a legacy platform, onto a modern architecture, in a single year. The project that proved we could run a complex high-stakes delivery program without dropping things.
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An AI customer-intelligence system that queries 74,000+ recorded calls and 2.5 million transcript sentences. Changed how the product team prioritizes - from gut feel to a queryable source of truth.
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A production AI system that replaces a manual auditor process. Takes a facility profile, runs 500+ screening questions in batch, returns structured applicability decisions with reasoning auditors can act on.
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Essay
The Ravi Mehta competency model is the best PM framework ever built. AI just collapsed half the chart. Here's what replaces it - and what it means for how you build and evaluate product teams.
Case Study
Research bots were emailing me insights I never read. So I built a system that accumulates and synthesizes knowledge over months, answers questions from WhatsApp, and produces battlecards for the team.
Musing
Shipping three to five days of work per evening. The bottleneck isn't context length or typing speed - it's whether you spent ten minutes pressure-testing the plan first.
Case Study
When the stakes involve legal compliance, workplace safety, and regulatory penalties, enterprise customers need more than impressive demos. They need proof your specialized AI won't become a liability.